February 17, 2020


Sylvia Park Shopping Centre is committed to providing excellent service to all our customers, including those with accessible needs. The centre continues to strengthen its accessible journey and in 2021 the centre received a Be.Lab platinum rating.


To ensure all customers can navigate around the centre with ease, the main entrances are controlled by automatic doors, aisles are wide with good LED lighting and lifts provide good access around the centre and to and from the centre from the multi-level car parking that make accessibility to shops and facilities easy.


Dedicated mobility car parking is available near the entrances to Sylvia Park. These carpark spaces are available to vehicles clearly displaying a valid mobility permit.

Our mobility parks are located by all of our main entrances to the centre:

  • Car park 5 ground level
  • Car park 5 level 1
  • Car park 5 level 2
  • Car park 7a
  • Car park 9
  • Car park 10
  • Car park 1 ground level

Undercover mobility parks can be found in carpark 1, 2, 4 and 5.

Please contact the customer service team on 09 570 3777 to discuss which carpark would best suit your needs on your next visit.

Lifts / Elevators

There are 8 lifts available at Sylvia Park. They are located next to:

  • Hoyts
  • Timberland (ground) / Biovac Outdoor (level 1)
  • Kmart (access to car park 10 A)
  • Stirling Sports / Whitcoulls
  • Multi level car park 1 (entrance near Spark)
  • Multi level car park 2 (entrance near Lush)
  • Multi level car park 5 (entrance near Stirling Sports)
  • Entrance near Filly and Aroy Thai (car park 9)

Customer Service Desk

Our friendly customer service desk is located behind the escalator by Hallenstein Brothers.

If you need assistance, staff are more than willing to help and provide information that will make your visit more memorable.

The customer service desk is open the same core hours as the centre and staff can be contacted on 09 570 3777.

Wheelchairs & mobility scooter hire

Wheelchairs and mobility scooters are available for use from the customer service desk for customers while shopping at Sylvia Park.

There is no charge to loan a wheelchair or mobility scooter. However, customers must agree to the terms and conditions and provide details from one form of identification.

Toilets and Parents’ rooms

Accessible toilets are available in 5 separate locations:

  • Near Columbus Coffee / The Baby Factory
  • Level 1 near Centre Management Office
  • Level 1 entrance near Levi’s / Nespresso
  • Near the foodcourt
  • Entrance near Lush

Parent rooms are available 4 separate locations:

  • Near Columbus Coffee / The Baby Factory
  • Near the Foodcourt
  • Entrance near Lush (change space & toilets only)
  • Entrance near Levi’s / Nespresso

Guide Dogs

Guide and assistance dogs are welcome.

Services in NZSL