The Plaza Shopping Centre is committed to providing excellent service to all our customers, including those with accessible needs. The centre continues to strengthen its accessible journey and in 2019 the centre received a Be. Welcome platinum rating.
To ensure all customers can navigate around the single retail level centre with ease, the main entrances are controlled by automatic doors, aisles are wide with good LED lighting and escalators, travelators and lifts provide good access to the centre from the multi-level carparking that make accessibility to shops and facilities easy.
Dedicated mobility carparking is available near the entrances to The Plaza of both carparks. These carpark spaces are available to vehicles clearly displaying a valid mobility permit. The Ferguson Street carpark has four mobility parks at the entry to countdown and two spaces opposite Postie near Fitzherbert Ave. In the Ferguson Street carpark building ten undercover spaces are available near the entrance to the centre and a mobility van drop off point is also available in this location. On the first floor of the carpark building, four mobility carparks and 15 parent with prams spaces are located near the entry to the centre. Lift and travelator access to the retail floor is available. The ground floor of the Ashley Street carparking building has eight mobility carparks available with two spaces near the ramp entry to Farmers beneath the Farmers building and six spaces near the entrance to The Plaza. Lifts to the retail level are available in both locations. The first floor level has four additional mobility carparks available for use near the entry to The Plaza. Please contact the customer service team on 06 358 1989 to discuss which carpark would best suit your needs on your next visit.
Customer Service Desk
The customer service desk is located on the Foodcourt, beside Glassons. If you need assistance, staff are more than willing to help and provide information that will make your visit more memorable. The customer service desk is open the same core hours as the centre and staff can be contacted on 06 358 1989.
Four wheelchairs are available for use from the customer service desk for customers while shopping at The Plaza. There is no charge to loan a wheelchair, however customers must provide details from one form of identification.
Mobility scooter charging
For mobility scooter charging, a location in the Foodcourt near Ocggi Sushi and Shamiana has a special power point for customers to plug in and charge up their scooter batteries.
Toilets and Parents rooms
Accessible toilets and parent rooms are available in two separate locations. One near the Foodcourt entry to the centre and the other near Farmers. Each location has two separate accessible toilets and one parent room.
Guide and assistance dogs are welcome.