Great news Kiwi shoppers! After 11 months of self-isolation with Mrs. Claus up at the North Pole, Santa’s coming back to The Base!

From Thursday 2nd December, Santa will be stopping over at The Base, before he sets off on Christmas Eve to deliver his parcels across the globe.

He’ll be located outside Cotton On Kids at the northern end of Te Awa and every child that visits him will receive a FREE* book, “Santa comes to New Zealand” by author Steve Smallman.

If you would like to have a photo with Santa, the team from Santa Magic will be able to help you. Photos start from just $17.


Santa’s hours of residence are:

  • 2 – 3 December: 10am – 2pm
  • 4 – 5 December: 10am – 4pm
  • 6 – 10 December: 10am – 2pm
  • 11 – 12 December: 10am – 4pm
  • 13 – 15 December: 10am – 2pm
  • 16 – 23 December: 10am – 6pm
  • 24 December: 10am – 5pm


Virtual Queuing 

Like everyone, Santa’s had to learn a few new tricks this year to keep himself and those around him safe.

To stay on the ‘Nice’ list, visitors to Santa’s grotto will need to scan the Covid Tracer QR code for Santa’s Enchanted Kiwi Forest at The Base and then scan the next QR code to register for a virtual queue.

Developed by his finest Elf coders, Santa’s virtual queueing system means you don’t need to wait around in line to visit. Smart aye? Once you register you will receive a text message with an estimated wait time so you can head away and grab a coffee, tick some of the things off your Christmas list or treat your little Christmas stars before their photo call.

No phone? Can’t scan the code? No problem. Our Elf Squad on-site will be able to book a place in the queue for you.

When it’s your turn to visit Santa, you will receive a text asking you to return to Santa’s Enchanted Kiwi Forest. On your return, our team will check you in. We ask that you wait at the marked queuing points till you are invited to visit Santa.


Meeting Santa

You will notice that all our team, including Santa, will be wearing masks. So far, there have been zero cases recorded at the North Pole and Santa would like to keep it that way! All those over 12 will need to wear a mask when they visit Santa but it can be removed briefly to take your photo with Santa.

For your visit with Santa, there will be lots of places where you and your family can sit and you’ll see extra elves ensuring that everything is clean and ready-to-go between each family. Our Santa team will guide you through your visit. Santa can’t give hugs this year but nobody gives a more festive elbow bump than the man in red.

And a reminder that Santa needs to take breaks throughout the day to feed his reindeer, so if you visit during the hours he is in residence and he’s not there, he won’t be too far away.

We have developed a FAQ if you have any questions about your visit to Santa this year. To see these scroll down!


*Available while stocks last. One book per child.

Click here for Santa terms & conditions



How many family members can visit Santa at once?

There are no limitations on the bubble size allowed to visit with Santa at one time, as long as your whole bubble can socially distance from Santa and the photography staff according to the alert level guidelines, at the time of your visit.


Can unvaccinated members of the public visit Santa?

The Santa experience is operating as a close contact business which means we need to work according to the guidelines that have been given for this kind of activity. Just like a visit to a hairdresser/barber or beautician you need to provide proof of vaccination for all visitors 12 and over.


What measures are you taking to keep Santa’s Enchanted Kiwi Forest safe?

Santa and his helpers will be wearing masks at all times. Santa’s helpers will be wiping down and sterilising all necessary surfaces between visits, and vaccination certificates and COVID tracer app sign-ins will be required of all visitors.


Can my child sit on Santa’s lap/give Santa a cuddle?

Not this year. They will, however, be able to sit beside Santa and remove their mask while the photo is being taken.


Do I need to wear a mask?

Masks are required for customers 12 and older in a retail environment. We can supply a mask if needed.


Are Santa and his Elves vaccinated?

Yes. Santa and his elves have a very big Christmas ahead of them, so are all double vaccinated.


Say Hi to Santa!

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