The Base Shopping Centre is committed to providing excellent service to all our customers, including those with accessible needs. The centre continues to strengthen its accessible journey and in 2018 the centre received a Be. Welcome gold rating.

To ensure all customers can navigate around the enclosed Te Awa mall with ease, entrances are controlled by automatic doors, aisles are wide with good LED lighting and escalators, travelators and lifts provide good access to all levels of the centre from street level and basement carparking, making accessibility to shops and facilities easy. Access to outdoor retail areas is also facilitated through accessible parking in multiple areas and the provision of well-lit, covered, smooth and stable walkways with road crossing assistance around the site.  Find your way around the centre with high-contrast signage throughout.

Carparking

Dedicated mobility carparking is available near all street level and parking basement entrances to The Base as well as around the site in the exterior retail areas. These carpark spaces are available to vehicles clearly displaying a valid mobility permit and are monitored.

Basement carparks are located near mall entrances and are serviced by nearby lifts.  Look for blue lights over these carparks to find them from a distance. 

Outside, accessibility parks are located near Gloria Jeans Café, Farmers entrance, Number 1 Shoes, Macpac, The Warehouse, Sports Safari, Kiwibank, Briscoes, ASB, AMI, Heathcotes, Citta Deisgn, Mitre 10 Mega and beside the playground.

Please contact the customer service team on 07 847 9450 to discuss which carpark would best suit your needs on your next visit.

Customer Service Desk

The customer service desk is located at the main entrance to the Te Awa mall, between Spark and Lush. If you need assistance, staff are more than willing to help and provide information that will make your visit more memorable. The customer service desk is open the same core hours as the centre and staff can be contacted on 07 847 9450.

Wheelchair loan

Wheelchairs, walking frames and children’s strollers are available for use from the customer service desk for customers while shopping at The Base. There is no charge to loan a wheelchair or stroller however identification is required and equipment must be returned 15 minutes prior to retail centre close.

Toilets and Parents rooms

Accessible toilets and parent rooms are available around the site in the following locations:

  • Inside Te Awa near the main entrance, to the left of the Customer Service Desk
  • Inside Te Awa opposite the food court, between Northbeach and Forever New
  • At The Base Outlet, next to Pero’s Barber
  • Next to the Playground
  • Between Nandos and Looksharp Store, behind The Cube precinct

Guide and Assistance Dogs

Guide and assistance dogs are welcome.