Customer service desk

Our friendly customer service desk is located near Centre Court in the fashion precinct and is open during normal trading hours. Our team can provide you with a wide range of helpful information, including Gift Card sales and the hire of wheelchairs, mobility scooters and pushchairs.

Phone enquiries are also welcome on +64 9 570 3777.

Alternatively you are welcome to contact us through our website or on our Facebook page.

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Parents' rooms

Our parent rooms are child friendly spaces designed for your parental convenience. They are equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy. All parents and caregivers are welcome.

Parents’ rooms are located:

  • between The Body Shop and Kebabs on Queen, near the Food Court
  • between Hannahs and Jeanswest
  • between The Baby Factory and T&T Childrenswear
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We're breastfeeding friendly!

Please feel free to breastfeed your baby anywhere in the centre, however, if you’d like somewhere more private, we welcome you to use our parents’ rooms.


Our toilets are located:

  • between The Body Shop and Kebabs on Queen, near the Foodcourt
  • between Hannahs and Jeanswest
  • between The Baby Factory and T&T Childrenswear
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Children's playground

Sylvia Park offers two children’s play areas next to The Baby Factory and also in the food court.

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Community services

We offer a range of personal health, wellbeing and community services located on the mezzanine floor by PAK’nSAVE.

Our range of community services includes: medical centre, dentist, gymnasium, physiotherapist, radiologist, Citizen Advice Bureau, Plunket, and more.

Sustainability and EV charging

Doing what’s right in sustainability is important to us.

A new electric vehicle (EV) charging station is now open and is located on the ground floor of carpark 5. This station is for type 1 chargers, but we will be looking to include type 2 soon. Plug in your electric vehicle and charge while you shop and all for FREE.

See what we’re doing in sustainability here.

Childcare facility

The Treehouse Children’s Creche

FREE CHILDCARE for 0-5 year olds for two hours per day.

Located on the mezzanine floor near PAK’nSAVE, Treehouse Children’s Creche is fully licensed early childhood education centre with qualified early childhood teachers. The creche will provide your child with an environment that is both educational and fun.

  • Qualified teachers
  • Pop your children in to play
  • Shop in half the time
  • Stress free childcare
  • Bookings recommended

Session times

  • Monday to Sunday: 8.50am – 10.50am, 11.00am – 1.00pm and 1.30pm – 3.30pm
  • Thursday to Friday: 6.30pm – 8.30pm

Contact details
You can phone  +64 9 573 1120

Take a virtual tour of Sylvia Park

Not sure where your favourite shop is? Maybe you just want to plan your next trip? Or perhaps you’ve never visited us and want to “try before you buy”?!

Take a virtual tour right through Sylvia Park, with just a few clicks of your mouse. How easy is that?!

Click here to start the tour.

We're all about the environment

Wanna know what’s timeless, classic, beautiful and always on trend? Our beautiful country, New Zealand!

We want to help keep it that way, and thanks to funding from Auckland Council, we’ve been focusing heavily on sustainability at Sylvia Park – how we can preserve our spot in this corner of the world for future generations, and how we hope to inspire our customers to do the same.

As New Zealand’s largest shopping centre, we have nearly 200 retailers, including a food court and dining lane, ultimately resulting in a large output of waste. It would be easy to shrug our shoulders and not pay mind to this – but we reckon us Kiwis are better than that!

In our first month of this new initiative, we had a 9.42 tonne reduction in waste going to landfills – that’s about the weight of three large African elephants! – and 44% less waste than this time last year. We estimate this project will divert 136 tonnes of landfill waste per year, and we’re stoked that the recycling rate at Sylvia Park is now consistently at around 75%.

But sustainability isn’t just about preserving the environment, it’s also about helping it flourish – which is what the grinds from your coffees is helping to do, with approximately 20 tonnes of coffee grinds being used on our gardens!

Keep an eye out for the gardens next time you visit, because you’re helping them grow! And remember that every single plastic lid, cup or bag you buy at the centre is being disposed of thoughtfully. We’d like to say thanks so much to Auckland Council for helping us to help the environment – we couldn’t do it without ya! Arohanui.


Giving all of our customers the opportunity to shop, dine and be entertained is important to us. We have a separate accessible bathroom in each of our toilet areas, as well as dedicated accessibility parks.

Our accessible parks are located by all of our main entrances to the centre; Car park 5 ground level, Car park 5 level 1, Car park 5 level 2, Car park 7a, Car park 9, and Car park 10.

Cars parked in clearly marked accessible parks without an appropriate permit are liable to be ticketed.