Northlands Shopping Centre is committed to providing excellent service to all our customers, including those with accessible needs. The centre continues to strengthen its accessible journey and in 2019 the centre received a Be. Welcome platinum rating.
To ensure all customers can navigate around the single retail level centre with ease, the main entrances are controlled by automatic doors, aisles are wide with good LED lighting, and escalators and lifts provide good access to the centre that make accessibility to shops and facilities easy.
Dedicated mobility carparking is available near all the entrances to Northlands. These carpark spaces are available to vehicles clearly displaying a valid mobility permit.
Carparking off Sisson Drive;
Multi deck provides 6 undercover mobility car parks and 7 parent with pram parks.
On grade by Pak n Save provides 3 mobility car parks and 3 parent with pram parks.
Carpark off Langdons Road;
Multi deck provides 5 undercover mobility car parks.
Carparking off Main North Road;
Entry by Countdown provides 5 mobility car parks and 2 parent with pram parks.
Entry by ANZ Bank provides 3 mobility car parks.
Entry by Farmers provides 12 mobility car parks 4 parent with pram parks.
Please contact the customer service team on +64 3 352 6535 to discuss which carpark would best suit your needs on your next visit.
Customer Service Desk
The customer service desk is located between Vodafone and ANZ Bank. If you need assistance, staff are more than willing to help and provide information that will make your visit more memorable. The customer service desk is open the same core hours as the centre and staff can be contacted on +64 3 352 6535.
Wheelchairs & mobility scooters
Five wheelchairs and one mobility scooter are available for use from the customer service desk for customers while shopping at Northlands. There is no charge to loan a wheelchair or mobility scooter, however customers must provide details from one form of identification.
We recommend booking these prior to you visiting Northlands.
Please contact the customer service team on +64 3 352 6535.
Toilets and Parents rooms
Accessible toilets and parent rooms are available in two separate locations;
One near The Warehouse with one accessible toilet and the other near Langdons Quarter with two assessible toilets. Each location has a parent room.
Guide and Assistance Dogs
Guide and assistance dogs are welcome.
To assist our staff please ensure your dog has their accessible dog registration tag and you have your handler’s registration card available, if required.
Accessible dogs are certified by one of the following organisations:
- Assistance Dogs New Zealand
- Hearing Dogs for Deaf People New Zealand
- K9 Medical Detection New Zealand
- Mobility Assistance Dogs Trust
- New Zealand Epilepsy Assist Dogs Trust
- Perfect Partners Assistance Dogs Trust
- Royal New Zealand Foundation of the Blind
- Incorporated (Blind Low Vision NZ)
Please note that under current New Zealand law therapy or emotional support animals do not have access rights to be in the centre (Dog Control Act 1996).