Great news Kiwi shoppers! After 11 months of self-isolation with Mrs Claus up at the North Pole, Santa’s coming back to Centre Place.


From Thursday 16 December, Santa will be stopping over at Centre Place, before he sets off on Christmas Eve to deliver his parcels across the globe.


He’ll be located outside Farmers, and is excited to see everyone.


If you’d like a photo with Santa, bring your device and your selfie stick ready for your Santa selfie! Take your own selfie with the man in red, or have one of our friendly team members take one on your device for you.


Meeting Santa


Like everyone, Santa’s had to learn a few new tricks this year to keep himself and those around him safe.


To stay on the ‘Nice’ list, visitors to Santa’s grotto will need to scan the Covid Tracer QR code for the Santa Experience at Centre Place and then scan the next QR code to register for a virtual queue.


Developed by his finest Elf coders, Santa’s virtual queueing system means you don’t need to wait around in line to visit. Smart aye? Once you register you will receive a text message with an estimated wait time so you can head away and grab a coffee or cross some of things off your Christmas list.


When it’s your turn to visit Santa, you will receive a text asking you to return to the Santa Experience. On your return our team will check you in. We ask that you wait at the marked queuing points till you are invited to visit Santa.


In red and orange traffic light situations, the Santa Experience is operating as a close contact business which means we need to work according to the guidelines that have been given for this kind of activity. Just like a visit to a hairdresser/barber or beautician you need to provide proof of vaccination for all visitors 12 and over. As part of the check in process our team will scan the Covid Pass for all visitors 12 and over before confirming your check in.


You will notice that all our team, including Santa, will be wearing masks. So far, there have been zero cases recorded at the North Pole and Santa would like to keep it that way! All those over 12 will need to wear a mask when they visit Santa but it can be removed briefly to take your photo with Santa


For your visit with Santa there will be lots of places where you and your family can sit and you’ll see extra elves ensuring that everything is clean and ready-to-go between each family. Our Santa team will guide you through your visit. Santa can’t gives hugs this year but nobody gives a more festive elbow bump than the man in red.


And a reminder that Santa needs to take breaks throughout the day to feed his reindeer, so if you visit during the hours he is in residence and he’s not there, he won’t be too far away.


We have developed a FAQ if you have any questions about your visit to Santa this year. To see these click here.


Santa’s hours of residence are:

  • Thursday 16 December: 4pm – 7pm
  • Friday 17 – Friday 24 December: 1pm – 4pm

Santa Terms & Conditions here.

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