Centre Place Shopping Centre is committed to providing excellent service to all our customers, including those with accessible needs.
The centre continues to strengthen its accessible journey and in 2019 the centre received a Be.Welcome Gold rating.

Be accessible gold logo for Centre Place

Getting Here

Hamilton Transport centre is nearby with easy access to the centre via Bryce Street.

On-street accessible car parks are available nearby on the corner of Ward Street and Worley Place, outside Starbucks.

Accessible and pram car parks are available in our multi-level parking building.

Car Parking

Dedicated accessible and pram car parks are available in our multi-level car park building, entry on Bryce Street.

There is a large, lighted sign on level 1a, just past the first Up ramp, to guide you to which levels have accessible and/or pram car parks.

To find accessible car parks easily the walls of the car park are painted bright blue.

To find pram car parks easily the walls of the car park are painted bright green.

Our accessible and pram parks are available on the following levels:

Level
# Available
Prams
Parking
2a
3
3
Best for cinemas & entertainment
3a
2
2
4a
2
2
5a
4
0
Best for workers
6a
2
0
Best for workers

 

Please contact our Customer Service team on 07 839 8563 to discuss which car park would best suit your needs on your next visit.

NB: Ground floor and all carpark levels designated B have no pedestrian access to lifts without using stairs.

Getting Around

All exterior doors are automatic opening and are level with the footpath or have minimal ramping.

Yellow tactile plates are at points of floor level change or changes are heavily marked with black contrast striping.

Yellow tactile plates indicate steps in both the car park stairwells and the internal stairs located outside Lido (upper level) and near Victoria Street entry.

Lifts are located next to the Customer Service desk to provide access to upper level retailers, cinemas and car park building.

Escalators are available near Mister Minit (up) and Lilliputt Funzone (down).

Escalators are available near Famers to access Garden Place car park.

Lifts are located outside at Civic Square, next to the centre, for Garden Place car park.

Lido has a lift accessible from their outside doors on Bryce Street.

Metro by Hoyts has an accessible lift at their external doors on Ward Street and an internal lift to access cinemas 6 and 7.

Farmers has an internal lift and escalators.

Customer Service Desk

The Customer Service desk is located on the ground floor near the car park lifts and public restrooms.

If you need assistance, staff are pleased to help and provide information that will make your visit as easy as possible.

The Customer Service desk is open the same hours as the centre and staff can be contacted on 07 839 8563.

Wheelchair and pushchair loan

Wheelchairs and pushchairs are available from the Customer Service desk for use while shopping at Centre Place. They must not be removed from the centre and equipment is to be returned 15 minutes prior to centre close.

There is no charge to loan a wheelchair or pushchair, however, identification and contact details are required, as is a bond. Please contact Customer Service desk 07 839 8563 for details.

You may book one of these items ahead of time by contacting the Customer Service desk on 07 839 8563. Please note that if you are not going to be using your reservation or are running late please ring.  Reservations will be held for 15minutes past your booked time before being released to other customers who may require the equipment. During busy times, e.g. Christmas, loan time is restricted to 2 hours.

Toilets and Caregivers rooms

Accessible toilets and caregivers’ rooms are available in the following locations:

  • Unisex accessible toilet at the restrooms between the food court and Customer Service desk.
  • Accessible single sex toilets are available inside the men and women’s restrooms next to ProfessioNail.
  • A parent and child room is available in each of the single sex restrooms between the food court and Customer Service desk.
  • A Caregivers’ room is available at the restrooms between the food court and Customer Service desk. This room includes an adult and child toilet room.
  • A Caregivers’ room is available by the men and women’s restrooms next to ProfessioNail. This location does not contain a separate adult and child toilet.
  • Both caregivers’ rooms have a microwave, bottle warmer and private feeding area.

Foodcourt

Our foodcourt has two accessible tables suitable for wheelchairs and walkers. We have left one chair off the table so you don’t have to move them. The tables have the accessible logo on them for easy identification.

  • One is located opposite Pasta Bella
  • One is located between Cizzlin’ and Nandos

Guide and Assistance Dogs

Guide and assistance dogs are welcome.

To assist our staff please ensure your dog has their accessible dog registration tag and you have your handler’s registration card available, if required.

Accessible dogs are certified by one of the following organisations:

  • Assistance Dogs New Zealand
  • Hearing Dogs for Deaf People New Zealand
  • K9 Medical Detection New Zealand
  • Mobility Assistance Dogs Trust
  • New Zealand Epilepsy Assist Dogs Trust
  • Perfect Partners Assistance Dogs Trust
  • Royal New Zealand Foundation of the Blind Incorporated (Blind Low Vision NZ)

Please note that under current New Zealand law therapy or emotional support animals do not have access rights to be in the centre (Dog Control Act 1996).